Fair Usage Policy

At TruewayVoIP LLC, we want all of our customers to get the best plans of service possible, at the lowest possible price. Plans are called (but not limited to) ‘Sip Trunk’ or ‘vFax’ or ‘Seats’. This Fair Usage Policy (“FUP”) is designed to prevent fraud and abuse of our subscriptions by a small number of users.

Subject to this FUP, TruewayVoIP, LLC’s unlimited subscriptions allow unlimited calls to landlines and mobile phones in the USA (excluding special, premium, service and non-geographic numbers). Calls may be disconnected and require a re-dial after a longer than normal duration. Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time. If your inbound or outbound call volume is much higher than our average number of calls across other users in our platform you will be asked to adjust your pricing. If Trueway is asked by the customer to forward all inbound calls to another number the customer will be asked to either limit the number of call paths based on 50% of the number of “seats” you subscribe to, or pay a fee for forwarding (fees are often times billed at 34.95 per additional call path or even per minute usage when unlimited is desired).

TruewayVoIP, LLC’s subscriptions are for individual use only (personal or business communications) in accordance with our Terms of Use and this FUP (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:
Using subscriptions for telemarketing or call centre operations;
Re-selling subscription minutes;
Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications (and subject to the Hosted ToS); and
Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.

Other practices may be relevant in determining Legitimate Use and TruewayVoIP, LLC reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. TruewayVoIP, LLC may at its option, terminate its relationship with you, or may suspend your subscription immediately if it determines you are using your subscription contrary to this FUP or TruewayVoIP, LLC’s Terms of Use. Where reasonable, TruewayVoIP, LLC will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, TruewayVoIP, LLC may offer you an alternative subscription.