What Should I Look for in an IT Support Team?

In small businesses, technology issues are commonly handed off to the most capable person on the team. While this may work temporarily, it is not an efficient long term solution. Consider the possibility of outsourcing your IT Support to a professional company. 

IT support is an important part of a business, there to troubleshoot your technology issues to maintain daily operations. Finding an IT support team that you can trust is an important, yet difficult, a task to complete.

Here are three things to look for when searching for an IT Support company:

Avoid Long Term Contacts

What Should I Look for in an IT Support Team - Trueway

It is common for IT companies to attempt to persuade you into multi-year contracts. Avoid locking into a contract before being sure that the company is able to meet your needs. Search for IT Support companies that have only month-to-month contracts, allowing you to change or cancel your service at any time.

Experience and Certifications 

Choose a company that is already familiar with the technology that you are using. There should be a level of expertise on the equipment before hiring, not requiring them to learn it on your clock. Check the companies for training and certifications to ensure they have the experience to provide a service that meets your specific needs.

Data Security Knowledge

What Should I Look for in an IT Support Team - Trueway

In a world that relies more and more on technology each day, strong data security is no longer optional. Search for an IT company that can craft a specific security plan for you, and if applicable, be sure they know your industry and the possible regulations or requirements within it. 

Finding the perfect IT Support company can be tricky, but Trueway can make it easy. Trueway provides customized IT and VoIP services to best suit your company’s needs. Check out our services or contact us today to discuss what we can do for you. 

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